Privacy Policy

Effective Date: May 11, 2025

At Flaky, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website: www.flaky-eg.com. By accessing or using our site, you agree to the terms outlined here.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and delivery address when placing an order or contacting us.

  • Device & Usage Data: IP address, browser type, visited pages, and usage patterns through cookies or analytics tools.

  • Order & Payment Information: Details required to process your order (note: we do not store any card or payment details).

2. How We Use Your Information

We use the information to:

  • Process and deliver orders.

  • Communicate with you regarding orders, inquiries, or feedback.

  • Improve our website, products, and customer service.

  • Send marketing emails (only with your explicit consent).

3. Sharing Your Information

We do not sell or rent your data to third parties. We may share information with:

  • Delivery and logistics partners to fulfill your orders.

  • Legal authorities if required by law.

  • Trusted third-party service providers for payment processing, analytics, or marketing (see Section 8).

4. Cookies

Our website uses cookies to enhance your experience. These may include session cookies, preference cookies, and analytics cookies. You can manage or disable cookies in your browser settings, but doing so may affect website functionality.

5. Data Security

We use appropriate technical and organizational measures to secure your information and prevent unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your information.

  • Withdraw consent from marketing communications at any time.

To exercise these rights, contact us at:

📧 info@flaky-eg.com
📞 +201210555571

7. Contact Us

For questions about this policy or your data, please contact:

Flaky – Freshly Baked Goodness
📍 Branch 1: 4 El-Semman Street, off Abu Qir Street – Mostafa Kamel, Alexandria
📍 Branch 2: 52 Al-Akbal Street, next to Sail in Sea Restaurant – Louran, Alexandria
🌐 www.flaky-eg.com
📧 info@flaky-eg.com
📞 +201210555571

8. Third-Party Services

We may use third-party services such as:

  • Payment processors

  • Analytics platforms

  • Email marketing tools

These services may collect data in accordance with their own privacy policies. Flaky is not responsible for how third parties handle or process your data. Please refer to their policies if you have concerns.

9. Marketing Communications

If you opt-in to receive promotions or updates, we may send you emails about new products, offers, and events. You can unsubscribe at any time using the link provided in the email or by contacting us directly.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may revise this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We recommend checking back regularly to stay informed.